Last updated: 26 July 2026
1. About These Terms
These Terms & Conditions ("Terms") govern your use of the Vista website (vistaretails.com), our WhatsApp ordering channels, and any purchase of products from Vista ("we", "us", "our"). By placing an order with us, you agree to be bound by these Terms. Please read them carefully before ordering.
2. About Us
Vista Impressions Pte Ltd, UEN — 201632301G.
Contact us:
- Sales & Orders (WhatsApp): +65 8698 1156
- General Enquiries (WhatsApp): +65 8098 5620
3. Products and Availability
We sell fresh tender coconuts, dairy products, ghee and desserts, cold-pressed oils, soya products, sugar and salt, organic flours, podis, sevai, spices, squash and fresh fruit, as listed in our online catalogue. As our products are fresh and naturally sourced, exact appearance, size and weight may vary slightly from images shown.
Products are offered subject to availability. We will inform you as soon as reasonably possible if an item you have ordered is out of stock, and will offer a substitute, partial refund, or full refund at your choice.
4. Placing an Order
Orders may be placed via WhatsApp or through our online ordering platform, currently operated by our partner Neartail (accessible via the "Order Now" link on our website). By placing an order, you confirm that the delivery address, contact number and order details you provide are accurate.
A contract for the sale of goods is formed only when we confirm your order (e.g. by WhatsApp message or order confirmation). We reserve the right to decline or cancel any order, including where an item is unavailable, the delivery address is outside our service area, or we suspect fraudulent activity, and will notify you promptly if this occurs.
5. Pricing and Payment
- All prices are quoted in Singapore Dollars (SGD) and displayed in our order form.
- A delivery fee of $1 applies to orders below $10 in value.
- Payment may be made upfront or within 24 hours of delivery, via PayNow to the number provided at checkout or in our order confirmation.
- Orders for which payment is not received within the stated period may be cancelled, and we reserve the right to decline future orders from customers with outstanding unpaid balances.
We take reasonable care to ensure prices displayed are accurate. In the event of a genuine pricing error, we will contact you before processing your order and you may choose to proceed at the corrected price or cancel your order.
6. Delivery
- We deliver to areas within Singapore that we service; please contact us via WhatsApp to confirm whether we deliver to your address.
- Delivery timing is provided as an estimate and may vary due to traffic, weather, or order volume.
- Please ensure someone is available to receive fresh or perishable items at the point of delivery. We are not responsible for spoilage caused by delayed collection after a successful delivery attempt.
7. Product Quality, Freshness and Food Safety
We take care to source, handle and pack our products hygienically. As our products include fresh and perishable items, we recommend that you inspect items upon delivery and store perishables appropriately and promptly.
8. Issues, Replacements and Refunds
If there is an issue with your order (e.g. damaged, spoiled, incorrect, or missing items), please contact us via WhatsApp within 24 hours of delivery, together with photographic evidence, so that we can investigate and resolve the issue promptly.
Where a product is found to be defective, not as described, or does not match your order, you may be entitled to a replacement, credit or refund. This is in addition to, and does not affect, your statutory rights under Singapore's Sale of Goods Act (including Lemon Law protections) and the Consumer Protection (Fair Trading) Act, which our 24-hour reporting practice does not override or limit.
Given the perishable nature of our products, we are unable to accept returns of items once accepted in good condition, except where the item is defective, damaged, or not as described.
9. Cancellations
You may request to cancel an order before it has been dispatched for delivery by contacting us via WhatsApp. Once an order has been dispatched, it can no longer be cancelled, though our standard issue-reporting process in Section 8 will apply if there is a problem with the delivered items.
10. Limitation of Liability
To the maximum extent permitted by law, Vista shall not be liable for any indirect, incidental or consequential loss arising from your use of our website or products, save that nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Singapore law.
11. Third-Party Platforms
Our online ordering is currently facilitated through Neartail, a third-party platform. Your use of that platform may also be subject to Neartail's own terms of service and privacy policy. We are not responsible for the availability or performance of third-party platforms outside our control.
12. Intellectual Property
All content on our website, including text, images, logos and branding, is owned by or licensed to Vista and may not be copied, reproduced or used without our prior written consent.
13. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from these Terms or your order shall be subject to the exclusive jurisdiction of the courts of Singapore, without prejudice to any statutory right you may have to bring a claim before the Small Claims Tribunals of Singapore.
14. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website with a revised "Last updated" date, and will apply to orders placed after that date.
15. Contact Us
For any questions about these Terms, please contact us:
- Sales & Orders (WhatsApp): +65 8698 1156
- General Enquiries (WhatsApp): +65 8098 5620