Request a Replacement
Received a spoilt or damaged product? Tell us about it and upload a photo. Our team will review your request and arrange a replacement delivery.
Enter your mobile number
We'll use the same number you ordered with.
We never ask for your name. Your delivery details are looked up from your number.
Which product needs replacing?
Search or scroll to select the product you received.
Upload a photo of the product
Please upload a clear photo showing the spoilt or damaged product. This helps our team review your request quickly.
Submitting this form sends a request to Vista for review — it is not an approval. We'll get back to you about your replacement.
Replacement Request Sent
Your replacement request has been submitted to Vista for review.
Our team will review your request and photo. You'll hear from us once it's been reviewed — a replacement is not confirmed until we approve it.
WhatsApp opens with your replacement request message — review it, then press Send.